Dear all customers, family, friends and colleagues,


We write to you all today with a heavy heart and a true feeling of sadness and disappointment. Please ensure you read this thoroughly as it is very important to all of our customers, even if you do not have a monthly subscription service with us.

For many years, we have been here in the Algarve, attempting to provide an unparalleled level of service coupled with a fantastic and quality product range.
As many of you know, over the last 12 months, we have experienced a rapid growth due to our provision of unlimited, super-fast internet.

In the recent weeks, the EU, Portugal and in particular, Vodafone Portugal, have suffered a huge strain on their mobile networks, owing to a new EU directive designed to eliminate ‘roaming charges’ in the EU.
This has had a catastrophic impact on the mobile networks across the continent.
Our internet service, as you may or may not be aware, is entirely dependant on the quality, stability and availability of this network to deliver a high speed, unlimited service.
Tekkies Europe, in order to offer a non-contract solution, had a one month rolling contract directly with Vodafone Portugal, to enable us to offer this service.
On the 27th June, with 3 working days notice, we were informed of devastating news.
As of the 1st of July 2017, Vodafone Portugal will terminate the ‘special’ package that we have been selling, both for future sales and to our existing customer base. They see this as the only way to protect the integrity and stability of their network for the tens of thousands of extra users now able to use it, free of charge.
Vodafone’s only ‘solution’ to this issue would be to place an unacceptable data limit on the connections, and then charge Tekkies Europe for every byte of data used after this limit. Unfortunately, this is not realistic and completely unaffordable for us, as a business.

As a result of Vodafone’s decision, which we have fought hard to overturn without success, we are left with no option but to cease operations entirely. The complex and difficult situation that Vodafone have put us in, will also leave CRAZY SUCCESS - LDA. (Our official company name) in bankruptcy.
I cannot express the sadness and disappointment to the idea that we are letting you down. It was never our intention, nor was it what we were here for. All we want for all of you is a quality service and product. Unfortunately, we are now forced, with our hands completely tied, into a situation where we are no longer able to supply or support this.

The outcome of this is an obligation to terminate all of our customers’ internet connections (SIM cards) on the 10th July 2017. 
In the paragraphs to follow, you will find information specific to your situation.

The following section applies to you if you are an Internet customer

As stated above, Vodafone Portugal will stop providing you with an internet service on the 10th July 2017.
This will mean that you will need to find an alternative Internet Service Provider (ISP).
It will be your responsibility to arrange for the installation/setup/contract/deal to be made with your new Internet Service Provider.
We would like to reassure you that all the equipment that has ever been installed for you by us, is of the highest quality, fully unlocked and will continue to work as before, with alternative providers (I.E. - MEO, NOS).
The Huawei B593u-12 (white router) that you all have installed will work, with some configuration changes needed, with other 4G Operators, such as NOS.
If you have Unifi products installed (Wi-Fi distribution access points), these will continue to extend the range of any internet network, independent of the carrier.
It is also your responsibility to ensure you cancel any direct debits, PayPal payments, recurring charges or automatic payments you have set up with us.

The following section applies to you if you are an IPTV (Television) customer

If you use our IPTV system paired with our internet product, please remember that the IPTV system requires an active internet connection in order to operate. This means that if, by the 10th July 2017, you have not organised an alternative Internet Provider, your IPTV system will stop working.
If you have been paying for your IPTV service on a monthly recurring basis, your service will be suspended at some point in the 30 day period following this message.
If you have paid for 6 or 12 months of service, in most cases, this will continue until the end date.
We would like to reassure you that all the equipment that has ever been installed for you by us, is of the highest quality, fully unlocked and will continue to work as before, with alternative IPTV providers, of which there are many in the Algarve.
It will be your responsibility to arrange for the installation/setup/contract/deal to be made with your new IPTV provider.
It is also your responsibility to ensure you cancel any direct debits, PayPal payments, recurring charges or automatic payments you have set up with us.

The following section applies to all general customers - past, present and future

There are a large variety of situations where the closure of our business will leave you with problems that need solving.
We would like to reassure you that all the equipment that has ever been installed for you by us, is of the highest quality, and supportable by various other IT companies.
In individual cases, we may be able to provide assistance to a limited group of customers that, for example, have their website hosted with us, to migrate this to another company.
It is your responsibility to contact us directly, by e-mail, to discuss this further.

We would respectfully request that all replies, comments, discussions and any further communication with Tekkies Europe, it’s employees, or ourselves directly, is done only by e-mail to info@tekkies.eu. This is for your benefit and will enable the easier processing of your personal case.

On behalf of all of us at Tekkies Europe, the owners, our staff, our colleagues, friends, family and suppliers, from the bottom of our heart, we are truly, truly sorry. This unavoidable situation is absolutely terrible for all of us, and all we ask for is your understanding and patience with the inevitable problems that this has now caused you. 

Scott Anthony & Matthew Burge